Frequently Asked Questions
We know you might have a few questions before you order, and that makes total sense. Here are the answers to the things we hear most often. If you don’t find what you’re looking for, just reach out to us at [email protected] and we’ll be happy to help.
How long does shipping take and what does it cost?
We offer free standard shipping on every order, no matter the size. Your package usually arrives within 5 to 10 business days after we hand it to the carrier. We process orders within 1 to 2 business days, and you’ll get a confirmation email the moment your order ships.
Can I track my package once it’s on the way?
Absolutely. When your order leaves our warehouse, we send you a tracking number by email. You can click that link anytime to see exactly where your package is. If it ever looks stuck or you have questions, just email us and we’ll look into it right away.
What is your return policy?
We want you to feel completely happy with your purchase. If something isn’t right, you have 30 days from the delivery date to request a return. Items should be unused and in their original packaging. Once we receive and check the return, we’ll refund your original payment method within 5 to 7 business days.
What payment methods do you accept?
We keep things simple and secure. You can pay with major credit cards like Visa, Mastercard, and American Express. We also accept PayPal for your convenience. All transactions are encrypted, so your payment details stay safe.
How do I know the products are good quality?
We personally inspect each product before it goes into our catalog. We partner with reliable makers who share our standards, and we test items ourselves to make sure they hold up. If something arrives damaged or not as described, tell us within 30 days and we’ll make it right with a replacement or refund.
How do you protect my personal information?
Your privacy matters to us. We only collect the information needed to process your order and improve your experience. We never sell or share your personal data with third parties for marketing. You can read our full privacy policy on our site, and you can request to see or delete your data anytime.
Can I change or cancel my order after placing it?
Sure, as long as your order hasn’t shipped yet. If you need to make a change or cancel, email us at [email protected] as soon as possible. We do our best to catch orders before they leave the warehouse, but once it’s with the carrier, we’ll help you with a return instead.
What if my package arrives damaged?
That’s disappointing, and we’re sorry if it happens. Please take a photo of the damaged item and the packaging, then email us within 48 hours of delivery. We’ll send you a replacement or issue a full refund, whichever you prefer. We’re here to make it right.
Still have a question? We’re always happy to hear from you. Send us a note at [email protected] and we’ll get back to you within one business day.